🧾 Order & Payment

1. What payment methods do you accept?
We accept all major credit cards, PayPal, and secure checkout options available on our website.

2. Is it safe to shop on your website?
Yes, your payment and personal data are protected with SSL encryption and secure checkout systems.

3. Can I cancel or change my order after purchase?
Orders can be canceled or changed only if they haven’t been processed or shipped. Please contact us as soon as possible.

📦 Shipping & Delivery

4. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.

5. How long does delivery take?
After processing (1-5 business days), delivery times are:

6. Will I receive tracking information?
Yes, once your order is shipped you will receive an email with your tracking number.

7.How will my Zafira order be delivered?
Zafira jewelry is delivered securely in discreet packaging to protect your piece during transit. We are working to offer custom packaging soon.

💎 Jewelry & Quality

8. What materials do you use?
Our jewelry is crafted from premium materials, including:

• Stainless Steel
• 925 Sterling Silver
• Gold-plated alloys
  

Product materials are always listed in the description.

9. Will my jewelry tarnish or fade?
All jewelry should be kept away from water, perfumes, and harsh chemicals to maintain its shine and durability. Proper care ensures long-lasting beauty.

10. Are your pieces hypoallergenic?
Yes, most of our products are designed to be skin-friendly and hypoallergenic. If you have sensitive skin, please check the product description for specific material info.

💍 Returns & Refunds

11. What is your return policy?
We offer refunds and replacements for:

• Damaged products (with photo proof)
  
• Wrong or missing items
  
• Lost orders (after estimated delivery window)
  

For full details, please check our [Refund Policy].

12. Do I need to return damaged products?
In most cases, you don’t need to return the item. We only require clear photos or video proof.

🧼 Jewelry Care

13. How should I clean my jewelry?
Clean gently with a soft, dry cloth. Avoid water, perfumes, and lotions for longer-lasting shine.

14. Can I shower or swim with my jewelry?
We recommend removing your jewelry before swimming or bathing to prevent damage and fading.

💌 Customer Support

15. How can I contact ZAFIRA Jewelry?
You can reach us at:
📧 contact.zafira.jewelry@gmail.com
Our support team is available Monday to Friday.

16. Do you have a physical store?
Currently, we are an online-only jewelry brand — delivering elegance directly to your door.